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| Spyder | Mar 3 2009, 02:34 PM |
Administrator
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Hi Gremlin, Thank you for your query. We have explored various suppliers and factories, the quality of the replica can really differ greatly. Therefore, after a substantial period of trial, we've settled with our current panel of suppliers, who are providing generally good quality items. From our experiences. replica items, such as CO-, LY-, KAWAII, etc., have about 80-90% similarity. 80-90% similarity refer to the actual product in comparison to the photo. The differences could be because of the different materials used, or slightly different colour tones, or slight differences in the location of pockets, buttons, etc. Most important, from our point of view, is actually the quality of the replica. It may have all the buttons and pockets on the exact places, but of inferior material, we will usually not approve. However, if the material is good, slight difference in the pocket location is forgiveable. Having said that, it all depends on the tolerance of the individual customers. Our perception of 'OK' during quality checks may differ from customers point of view. We will definitely respect the tolerance level of individual customer. If a customer cannot tolerate certain differences, the customer can request for full refund. Thankfully, so far, our customers have been very nice and understanding. Some customers even take it in a positive light that having differences in the replica vs photo, make that piece a unique design... PROVIDED, of course, that the quality is good. If you would like to see what some customers have said about the items they'd purchased, you may browse through our Review section and Testimonial section. Review: http://www.thedreamfashion.com.sg/catalog/reviews.php. This section will give you some clues on what items you should avoid. Generally, if many customers complain about certain item, we will remove it from our site. However, if we have mixed comments, we usually will leave it for customer to decide. Testimonial: http://www.thedreamfashion.com.sg/catalog/testimonials.php As for the two items you are enquiring: 1. Cotton with in-between Cotton Jacket CO3724-W65: this is CO- item, a magazine replica item. So far we've not receive any feedback about the bad quality nor the low similarity level. 2. Smart Fall-winter Jacket SH-1354-W5: this is a SHARARA brand item. It is not a replica, but a design brand by itself. SHARARA's item is known to be of good quality. You can rest assured this will be to your satisfactory. In any case, as first time customer, we always extend you the benefit to exchange the item should the size not fit you. At any point of time you feel the quality is bad, i.e. missing buttons, tear, zip problem, etc. we will offer full refund or credit for other purchases. I hope this helps. Should you need further clarification, do not hesitate to contact us. Cheers! Admin |
~Administrator~ Online Shop: www.thedreamfashion.com.sg Email: enquiry@thedreamfashion.com.sg | |
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| Review from a customer · Query & FAQ | |
4:17 PM Sep 9
