| Viewing Single Post From: Review from a customer | |
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| Spyder | Dec 12 2008, 08:30 AM |
Administrator
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We have received a Review on our website from a customer. The Review was a general comment rather than product comment, so we thought the forum will be a more appropriate place to place it. Here's the customer's comment: [every korean and japanese brand items have broken kroean and japanese words in pictures.why? that means there is no any korean and japanese branded item here but all the replicas from korean and japanese magazines.so every items should be much cheaper..] And our response: [Firstly, we would like to thank you for putting up comment. Secondly, however, Review section is not the right place to put this comment. As such, we have removed it from our website. The Review section is reserved for customers who have purchased the items to comment on the quality of the items received. Positive comments will encourage other customers to try it out. Negative comments means we need to investigate on the item quality whether it is a single item defect or a batch defect. For the later case, we will take action to stop selling that particular item. Thirdly, general queries and comments such as yours, should be put in the Forum where we can discuss it in public for the benefit of all customers. To access the Forum, please click here http://forum.thedreamfashion.com.sg/index/. Fourthly, let me clarify on your comment. It is true that some of the items are not original and are magazine replicas. We never hide this fact. It is declared in our Conditions, as directed to you previously, http://www.thedreamfashion.com.sg/catalog/conditions.php. Instead, we always encourage our customers to read through the declaration first to know what kind of item and risk they want to purchase. As for the price, it is already cheaper. It is the price of what it is supposed to be, a replica. Should you see the original piece sold in the branded shop, it will be easily five times more expensive. We do not own the factories that produce these replicas, thus we have no interest to promote the sales of lousy or defective replicas. Our concern is customers' satisfaction. If a particular item is not popular among our customers, we simply remove and don't sell it. Having said that, we are not only offering replicas on our website. We also have a number of original products such as TT Fashion. Thus you'll find the prices are much higher.] I hope this explanation is clear enough for the customer. If any other customers have any doubts, please feel free to clarify with us. Cheers! |
~Administrator~ Online Shop: www.thedreamfashion.com.sg Email: enquiry@thedreamfashion.com.sg | |
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| Review from a customer · Query & FAQ | |
4:04 PM Sep 9
